Frequently asked questions
Short answers to the things people ask most.
Fares combine a base charge for your vehicle type with a per-distance rate for your service area. During busy periods fares can be higher, and the price you see before you book is the price you pay.
Yes. Set the pickup point to where they are and share the booking start code with them so the driver can begin the trip.
We keep searching for the configured wait window. If nobody accepts, you can raise the offered fare from the tracking screen to re-notify drivers nearby, or cancel at no charge.
Open the trip from your dashboard or trip history and choose Cancel. Cancellation charges may apply once a driver has been assigned.
The methods your operator has enabled — typically cash, card and wallet. You can change the method on a booking before the trip starts.
Every completed trip has a full fare breakdown under My trips, including taxes and any discount applied.
Raise a request under Help & support with the booking number and we will put you in touch.